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Help Center

What are the payment options?

We accept Paypal, Apple Pay, Clearpay and most Credit and Debit cards

Do you sell gift cards?

Unfortunately we don't sell gift cards, you or the gift receiver are more than welcome to purchase an item and if needed to swap for a different size or style, as long as within the return policy times.

What is your return policy?

Returns - 

  •  Unfortunately we can’t offer you a refund or exchange, all items are bespoke and made to measure, please make sure you check sizing and style before ordering. please don't hesitate to ask any questions via Email or the 'contact us' button.

  • All rhinestones are unrefundable as the seal will have been broken, we offer a colour matching service to help with your purchases.

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Postage - 

  • Postage is chosen at checkout please be aware that second class/signed for covers to £20, first class/signed for  £20, special delivery £750. please choose accordingly. 

  • Shipping costs are non-refundable.

  • All orders will be sent Via Royal Mail, Special delivery orders need to be placed by midday for same day dispatch.

what size stone do I need?

SS10 - 3MM
SS12 - 3.2MM
SS14 - 3.5MM
SS16 - 4MM
SS20 - 5MM
SS30 - 6.5MM
SS34 - 7.5MM
SS40 - 9MM

SS50 - 10MM

what are your clothing sizes?

All our clothing are true to size unless stated under the item description. if you are in-between sizes I would always recommend you size up. 

We cater from Baby- XXXL adult in majority of our products. Don't see something in your size please email or 'contact us' and we will be happy to help.

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